Studio guidelines and policies

Read about our foundational values here. By entering Hey Clay’s space and facilities, you are agreeing to respect and uphold our values.

General policies:

• Communal shelves: Hey Clay does not offer private shelves. This allows us to provide more flexible membership management options to our customers like pausing or canceling, offering limited visit punchcards etc.

• Pause or cancel anytime: You can pause your membership or prepaid punchcard anytime. If pausing, the minimum duration is 1 week and maximum is 3 months. Request to pause must be sent to frontdesk@heyclay.studio at least 2 weeks in advance of pause date. When a membership is paused or cancelled, members must ensure all their work is off the shelves, else it will be discarded.

• Check-in: All members MUST check-in at the front desk upon arrival at the studio. If there is no staff present, members must check-in using the guest iPad.

• Office hours: Be prepared and have a plan when thinking of using the office hours to make best use of your time, the instructor’s time and to be considerate of others who also might want to use the office hours. For example, if you need a trimming demo, bring a couple of pieces that the instructor can use for the demo.

• Firing and KilnFire: All pieces must be submitted through KilnFire for order processing and firing.

• Cleaning: All members must take personal responsibility to keep their workstations, equipment and the studio clean after use. Our request is that you leave it better than you found it to make for an inviting environment for all.

Policies specifically for prepaid punchcards:

• Validity: Prepaid punchcards are valid for 1 month

• Unused visits: Unused visits will not roll over to the next month i.e they will be lost. Unused visits also do not have any cash value.

• Re-upping: If you run out of visits, you can re-up to another punchcard or a recurring membership.

• Clearing the shelves: Before a punchcard expires (either when visits are used up or when the 1 month validity is over), punchcard members must take all work off of the shelves unless they have purchased another punchcard or recurring membership.

Policies specifically for Founding Memberships:

• Activation date: Founding members will activate their membership on their first day at the studio on or after the soft opening. Your first charge will be 1 month after activating the membership. If the soft opening is delayed, Hey Clay will notify the Founding members of the new date.

• Firing credits: Credits will not expire if not used. Credits have no cash value.

• Non-transferable: Founding membership and credits are for the purchaser only and cannot be transferred or shared. If Founding membership is purchased as a gift, the purchaser must reach out to frontdesk@heyclay.studio with the name and email of the gift recipient. This must be done before activating the membership. 

• Refund guarantee: If the studio does not open within 4 months of purchase, Founding memberships payments are refundable upon request. Please reach out to frontdesk@heyclay.studio.

• Soft launch experience: As a Founding Member, you’ll enjoy all the perks of your membership as soon as we open. During our soft launch, a few features may not be available immediately, but we’ll do our best to provide as many benefits as possible from day one. Your support helps us get the studio fully up and running, and you’ll be among the first to enjoy the full Hey Clay experience!

• Limited quantity: Founding Memberships are capped and only available to purchase prior to the soft opening.

• Standard fees resume: After credits are used, regular firing fees apply; membership continues at standard monthly rates unless canceled.

Refund policies for Foundations

• Requests made more than 1 week prior to first session: 100% refund

• Requests made within 1 week of first session: 50% refund

• Requests made within 12 hrs of class starting or after course starts: 0%

In the event the studio needs to cancel the course due to any unforeseen circumstances, you will be refunded in full or given credit for another registration.

Refund policies for one-off sessions:

• Requests made more than 1 week prior to the session: 100% refund

• Requests made within 1 week of session: 50% refund

• Requests made within 12 hrs of session starting or after session starts: 0%

In the event the studio needs to cancel the session due to any unforeseen circumstances, you will be refunded in full or given credit for another registration.

Refund policies for memberships:

• No refunds once a monthly recurring membership or prepaid punchcard is charged

• No refunds for unused visits upon punchcard expiration

All other transactions:

Our standard policy is no refunds. If you have any questions, please reach out to frontdesk@heyclay.studio.

Coming soon!

• Come as you are! Hey Clay will provide everything you need to work on your projects, just come as you are! Should you choose to bring your own tools, aprons etc, please make sure to take them back with you.

• Communal drying shelves only: Hey Clay does not offer private shelves to members. Should this be a deal breaker for you, you can check out other studios in the neighborhood - Powerhouse Arts, Blue Room Pottery, Slow Burn Ceramics, The Pottery Studio, Clayground etc.

• No production level pottery: As a reminder, Hey Clay is a community studio. We do not have the resources or the space to support production level pottery projects. If this is your need, you can check out our neighbors Powerhouse Arts.

• Waiver: you must sign our waiver prior to using Hey Clay’s facilities. Waivers are typically signed upon transacting in PunchPass. If you are not sure, please reach out to frontdesk@heyclay.studio.

• Write to us: All questions and concerns must be promptly shared with frontdesk@heyclay.studio